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Department of Justice and Community Safety

SECURITY INDUSTRY

Security services are becoming more common in society.

Many venues and public events employ security for crowd control and patron safety purposes. Many homes and businesses install security systems to ensure the protection of their property and goods.

It is vital that people who are given these positions of responsibility and trust are competent, skilled and of good character. The security industry licensing activities of of the ACT Office of Regulatory Services (ORS) ensure this is the case. Please call the Registration and Client Services Unit on 6207 0562 for any information relating to the security industry.

 

Advice and Complaints

The Advice and Complaints Unit operates an inquiry line each Monday to Friday from 8.30am to 4.30pm (excluding public holidays). Staff of the Unit will inform you of your rights and responsibilities under fair trading legislation.If your complaint warrants further investigation, you will be asked to lodge an official complaint with the Office.

Telephone 6207 0400
Fax: 6207 0538

Compliance and Safety

Sometimes complaints that come to our attention involve breaches of fair trading legislation or codes of practice. When this occurs, the Compliance Unit may take compliance action. This action may range from:

  • cautioning the trader
  • asking the trader to substantiate claims being made
  • publicly naming the trader
  • referring the trader to a dispute resolution committee
  • accepting and enforcing written undertakings received from the trader where breaches of a code of practice have occurred
  • taking prosecution action
The choice of compliance action will depend on the trader's history, the severity of the breach and the level of consumer detriment.
Telephone: 6207 0559
Fax: 6207 0538

Legislation

To obtain the full details of the security industry in the ACT, you should read the Security Industry Act 2003 and the Security Industry Regulation 2003.

Governance

Fair Trading Advisory Committee

The Fair Trading Advisory Committee is responsible for advising the government and the Commissioner for Fair Trading on issues affecting the interest of consumers and unfair commercial practices affecting traders.Secretariat and Support Unit

Telephone: 6205 0170
Fax: 6207 0538